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不要google翻譯 The hotel system also is not flawless because the hotel regulations excessive to limit the employees. The hotel to purchase a packet of tea bags to be equal to a cup of English Teas price and the employee must to follow hotel regulation to collect guest two cups of English Tea price. In the event,... 顯示更多 不要google翻譯

The hotel system also is not flawless because the hotel regulations excessive to limit the employees. The hotel to purchase a packet of tea bags to be equal to a cup of English Teas price and the employee must to follow hotel regulation to collect guest two cups of English Tea price.

In the event, Susie Wong to expect hotel will not be charged the price of two cups of English tea from “If you dare charge, then try it” it is she request to the hotel but after she to express the anticipate, the employee did not respond and ignored she, and then did not look back and go away to lead to Susie Wong after the event feel dissatisfaction and complaints hotel.
From the event to reflect the employee an individual flexibility ratio not enough, just blindly to follow hotel regulations, to deal with sudden occurrence for example the guest requests dense or thin of the tea, employee did not have elasticity of technique to make response.
For this reason, hotel can to do for employee to provide correlation training, to raise their individual flexibility ratio or to establish reward plan to encourage employee even better in the future, creating a memorable experience to enable the guest to lower resentful of the feeling, in the meantime also to lower the complain chance.
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