[40分] 酒店學功課 2題目 每題要寫700字
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These 2 on-site experiences are done alone and require between one and four hours on site. Field notes are written immediately after your experience as a guest. The paper is written later, using field notes as reference materials. Describe your experience as it happened and in the first person only: “I felt”…”I found myself wondering”…”I worried that”… Be sure to reflect on all that you learned about being the guest in the setting experienced. Use past tense when you write!A cover page will be used to give details, including as appropriate, the title of your experience (be creative!), location, date of the experience.
1: Hotel Lobby
Think about which hotel you might visit and your reason for doing so. Do not go to a hotel with which you are already familiar. Also consider what you wear and how it will affect your presence to others. Sit for a half an hour doing nothing, just relaxing. Go to the front desk or concierge and request a brochure on the hotel. Return to your seat for the remainder of the time. During your experience, take in as much as you can of the atmosphere, noting your feelings, and what stands out to you as you relax in the lobby area. What is the function of the lobby? Is it of value? How were you regarded and treated by hotel personnel and other guests? What would you say about the service ethic in this establishment?
2: Table Service Restaurant
Select a restaurant unfamiliar to you where you can go alone, for about a half an hour. Order whatever your budget allows. Do not read unless you are feeling really uncomfortable. Again, take in the experience. Be conscious of how you feel and why. Don’t write about feeling lonely! You are observing the service operation of a restaurant. Be sensitive to your experience as a guest: be observant! How were you served and how did you react or behave? How similar do you think the experience of other guests is to yours? Why?
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順帶一提, 本次之主題目為Experience with the eyes of a Customer
- KevinLv 79 年前最愛解答
Grand Hyatt Hong Kong hotel is definitely a commercial hotel, because it is positioned among the finest luxury hotels in Hong Kong and provides magnificent views of the renowned Victoria Harbour and Wanchai district.
You know, it enjoys a central location on the Hong Kong Island, in the Wanchai district. Its business hotel is conveniently interconnected with the HKCEC (Hong Kong Convention & Exhibition Centre) and only 5 minutes by car from Central and Causeway Bay.
The hotel features 549 luxury rooms & suites with floor-to-ceiling-windows, contemporary décor and 5 star amenities. In the meanwhile, its dining options include Cantonese cuisine, Japanese cuisine, traditional Italian food.
Its special services include "Visit China Visa", "Private Yacht Available" and "Personalised Suite Butler Service". Do not forget its "First Class Conference Room available" for renting. From these services and facilities provided, we can see it must be a specific commercial hotel.
Hope I can help you.