resources and capabilities
For business strategy, what is resources and capabilities?
- ?Lv 71 十年前最愛解答
RESOURCES are assets of a firm which provide the ability to satisfy customers.
Examples of resources are finance, people, skills, equipment, information, technology, good relationship, and so forth.
Now let me introduce what competences are.
COMPETENCES are activities which use the resources to satisfy customers.
For example, good relationship with customers encourages them to buy more and the logistics systems allow the goods to be delivered.
The resources are good relationship and the logistics systems.
The competence is the dealing with the customers.
RESOURCES + COMPETENCES = CAPABILITIES