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WHAT IS KNOWLEDGE MANAGEMENT - ANY SUCCESSFUL COMPANY USE?

KNOWLEDGE MANAGEMENT - ANY SUCCESSFUL COMPANY USE? DO YOU HAVE SOME EXAMPLES?

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  • Jerry
    Lv 6
    1 十年前
    最愛解答

    Knowledge Management refers to a range of practices used by organisations to identify, create, represent, and distribute knowledge for reuse, awareness, and learning across the organisations.

    Knowledge Management programs are typically tied to organisational objectives and are intended to lead to the achievement of specific outcomes, such as shared intelligence, improved performance, competitive advantage, or higher levels of innovation.

    Knowledge transfer (one aspect of Knowledge Management) has always existed in one form or another. Examples include on-the-job peer discussions, formal apprenticeship, corporate libraries, professional training, and mentoring programs. However, since the late twentieth century, additional technology has been applied to this task, such as knowledge bases, expert systems, and knowledge repositories.

    Knowledge Management programs attempt to manage the process of creation or identification, accumulation, and application of knowledge or intellectual capital across an organisation. Knowledge Management, therefore, attempts to bring under one set of practices various strands of thought and practice relating to:

    intellectual capital and the knowledge worker in the knowledge economy

    the idea of the learning organization;

    various enabling organizational practices such as Communities of Practice and corporate Yellow Page directories for accessing key personnel and expertise;

    various enabling technologies such as knowledge bases and expert systems, help desks, corporate intranets and extranets, Content Management, wikis, and Document Management.

    While Knowledge Management programs are closely related to Organizational Learning initiatives, Knowledge Management may be distinguished from Organizational Learning by its greater focus on the management of specific knowledge assets and development and cultivation of the channels through which knowledge flows.

    The emergence of Knowledge Management has generated new organisational roles and responsibilities, an early example of which was the Chief Knowledge Officer. In recent years, Personal knowledge management (PKM) practice has arisen in which individuals apply KM practice to themselves, their roles in the organisation, and their career development.

    While it has been applied to all industrial sectors, and increasingly to Government, Knowledge Management is a continually evolving discipline, with a wide range of contributions and a wide range of views on what represents good practice in Knowledge Management.

    The most successful company - 國泰航空公司

    資料來源: Easterby-Smith, M. and M. A. Lyles (editors). (2003). The Blackwell Handbook of Organizational Learning and Knowledge Management, Oxford, Blackwell Publishing, ISBN 0-631-22672-9.
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  • 1 十年前

    You are specialist, can I have your email for further details in KM?

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