URGENT!!!! Pls help~ (10 marks)
Many managerial problems in an organisation are the result of poor or non-existant communication.
Identify and comment on what you consider to be the principal barriers to efficient communication and suggest some ways of overcoming these barriers to communication.
No copy pls~
- albertkc2002Lv 51 十年前最愛解答
A boundaryless organization would help in this issue
Many executives and management scholars today consider free access to information in all directions to be an organizational imperative.
Jack Welch of GE coined the term Boundarylessness. A boundaryless organization is one in which there are no barriers to INFORMATION FLOW. Instead of boundaries separating people, jobs, processes, and places, ideas, information, decisions, and actions move to where they are needed. However this doesn't imply a random free-for-all of unlimited communication and information overload, it implies information available as needed moving quickly and easily enough so that organization functions far better as a whole than as separate parts.
There is no risk and awkward in telling your idea whatever to your bosses, executives and management should encourage people unleash their knowledge and ideas as the collective talent is powerful and main essence to business success.
By on job training to improve manger and employee skills of communications
(a) Improving Sender Skills
-Presentation and persuasion skills
-nonverbal skills such as gestures, body language and intention with courtesy; time management for courtesy as avoid your employees waiting to see you; office arrangement and environment conducive to open communication
(b) Improving Receiver Skills
-reading memos, documents, passages slowly and carefully for important notes and points
-observing, accurately interpret what you observe in order to avoid information distortion
According to an American study on downward communication:
Effective communication results to Effective Supervision, for example, information originating from a board of directors will be gradually losing by 63% at Vice Presidents, by 56% at General Managers, by 40% at Plant Managers, by 30% at Supervisors and by 20% at Workers as a result of the problems of information overload and filtering, and lack of openness between managers and their down lines
2006-12-11 18:03:46 補充：
Following to the last paragraphThereforeThe effectiveness of information transferring from the board of directors to workers should be improved by limiting the levels of organization hierarchy and effective knowledge management資料來源： adapted from Management by Bate & Snell
- 十兄弟Lv 51 十年前
The Language Barrier
The language barrier is a term that everyone uses but few people could define. And why should they, when it is simply the inability of one person or group to communicate with another? Well sociolinguists - that’s the term for the people who study these things - would argue that the barrier of language difference is anything but simple.
They would argue three things
Firstly the barrier is not only to communication but to the achievement of understanding and to the establishment of a relationship between the two or more parties involved.
Secondly, the barrier is not composed of a single impediment, but is a complex bonding of several components that impair understanding and relationships.
Finally, they would argue that the impact of the barrier will vary depending upon the social context. As an example an embarrassing misunderstanding between two strangers sharing a drink in an airport bar while they wait for a delayed plane might generate a few laughs and actually aid the bonding process. The same problem between a salesman and a potential customer is much more likely to damage the relationship and to result in a lost sale.
Over the next few months this section will look individually at the components of the language barrier, explaining what to watch out for and what the impact will be if it is not managed carefully.
Topic 1 - Miscommunication - discover the mistakes commonly made by exporters and tips on how best to avoid them.
Topic 2 - Face - discover the problems second-language users can create for themselves by trying to 'save face'.
Topic 3 - Attribution - find out why we project our ideas and beliefs onto others, and how this can be potentially damaging to the working.
Topic 4 - Code Switching - discover the reasoning behind a sudden change in the language being used within a meeting.
have a look資料來源： http://www.rln-westmidlands.com/Employers/thelangu... & http://hk.knowledge.yahoo.com/question/?qid=700609...