what is the different of good service and excellence service

of the aeroplane service~

1 個解答

評分
  • ?
    Lv 4
    1 十年前
    最愛解答

    The different between good service and excellence service

    Good service

    Achieve service standards and general customer satisfaction

    For the aeroplance service Good Service could mean

    -Timeliness

    -Courtesy

    -Fairness

    Excellence service

    Beyond customer expectation and satisfaction

    For the aeroplance service Excellence Service could mean

    1 In the beginning:

    -Project an attitude of service.

    -Consider the customer.

    2 Seeking information:

    -start with an open probe

    -get all the facts

    -check your understanding

    3 Supplying information:

    -give clear relevant information

    -check for customer understanding/acceptance

    4 Extending yourself:

    -identify alternatives

    -provide extra information

    -take extra action steps

    5 Concluding the Service:

    -Review committments if any.

    -Indicate availability for future service

    -Thank the customer

    資料來源: self knowledge
還有問題嗎?立即提問即可得到解答。